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Terms and Conditions

September 16, 2019

 

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the http://www.pinkheater.com website (the “Service”) operated by Viamalaura Companies (“us”, “we”, or “our”).

 

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

 

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Purchases

 

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

 

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

 

Delivery Times :

If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.

The items will be shipped from different warehouse(s) with different locations depending on the brand(s) ordered. This info can be found on the brand’s products page.

Shipping

Once an order is placed, you receive an email notification and will find the details in the “orders” section of your account. You have the option of setting the shipping quotes for different regions based on the territory. The designer is responsible for packaging and shipping of all B to C orders. VAT charges will be calculated automatically based on the customer’s country. Returns and customer service will be the partner’s responsibility. When the shopping bag is confirmed on our e-shop and payment confirmed, payment is then redirected to your bank account minus Pink Heater’s commission. 

 

Returns, Exchanges & Reimbursement

 

We hope that you are satisfied with your purchase. If for some reason you are not, you have 14 days from the date you received your order to contact us. Every return & exchange after the 14 days period is solely the brand's decision and their own returns policy. Pinkheater/Viamalaura Companies are not liable or responsible for any damages/returns whatsoever.

 

We request you to please make sure your items are returned new, unused and with all designer tags still attached. A sale will be deemed final if this seal has been broken, or if the item is carelessly used or incomplete.

 

Upon return of an item the brand’s expert will screen all returns. Items that do not meet our policy will not be accepted and will be sent back to the customer without any refund given.

The accepted cases will be given a full reimbursement of the amount paid (except shipping costs) or an exchange (depending on the stock).

 

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

 

Availability, Errors and Inaccuracies

 

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.

 

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.
Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

No commercial use

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

Links to Other Web Sites

 

Our Service may contain links to third-party web sites or services that are not owned or controlled by Viamalaura Companies.

 

Viamalaura Companies has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Viamalaura Companies shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

 

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

 

Termination

 

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

 

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

 

Limitation of Liability

In no event shall Viamalaura Companies, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

 

Disclaimer

 

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

 

Viamalaura Companies its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

 

Governing Law

 

These Terms shall be governed and construed in accordance with the French law, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

 

Faulty goods


Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care.

Contact Us

 

If you have any questions about these Terms, please contact us at inquiries@pinkheater.com.

 

LEMONWAY TERMS AND CONDITIONS OF PAYMENT SERVICES FRAMEWORK AGREEMENT FOR PAYMENT SERVICES

2019 VERSION

Concluded between

Viamalaura Companies on one hand and, LEMON WAY SAS, with capital of €1,232,708.88, SIREN number 500 486 915, with head office at 14 rue de la Beaune, 93100 Montreuil, France (hereinafter called “LEMON WAY”), approved on 24/12/2012 by the Prudential Supervisory and Resolution Authority (“ACPR” [in French], France, website http://acpr.banque-france.fr/) 61 rue Taitbout 75009 Paris, as a Hybrid Payment Institution, under number 16 568 J, party of the second part.

 

DISCLAIMER

The Account Holder may consult this Agreement at any time, reproduce it, store it on his computer or on another medium, transfer it by e-mail or print it on paper so as to keep it.

In accordance with the law, it is possible to verify the approval of LEMON WAY, as a payment institution, at any time on the website regafi.fr. The website of the LEMON WAY payment institution is: www.lemonway.com

 

1. PURPOSE

This “Framework Agreement for Payment Services” is available at any time on the Website (https://www.LemonWay.com). They govern the terms and conditions of opening a LEMON WAY Payment Account in the Account Holder’s name and the provision of Payment Services. The Account Holder should read the terms and conditions carefully before accepting them.

 

2. DEFINITIONS

When used with the first letter capitalised, the terms used in this Agreement shall have the meanings defined below, regardless of whether they are used in the singular or plural form:

  • Beneficiary: a natural person or legal entity designated by the Account Holder as the recipient of a transfer from his Payment Account. The Beneficiary must hold an account opened on the books of an authorised third-party payment service provider. The Beneficiary must be the Account Holder.
  • Framework Agreement: Framework Agreement for payment services, as defined in Article L.314-12 of the French Monetary and Financial Code, entered into between LEMON WAY and the Account Holder and consisting of these General Conditions for Use.
  • Payment Account: Payment account within the meaning of Article L.314-1 of the French Monetary and Financial Code, opened in the books of LEMON WAY to debit and credit the Payment Transactions, the fees due by the Account Holder and any reversal in connection with its Transactions and to clear these amounts on the date of their recording for the purpose of showing a net balance.
  • Payment Transactions: the act of paying, transferring or withdrawing funds from or to the Payment Account, regardless of any underlying obligation between the payer and the Beneficiary.
  • Payment Order: consent of the Account Holder given according to the personalised device and the procedures agreed between the Account Holder and LEMON WAY, in order to authorise a Payment Transaction.
  • Partner: commercial company operating the Partner Site and using the services of LEMON WAY.
  • Payer: Natural person or legal entity who may be the Account Holder in case of funding his own Payment Account or user of the Partner Site
  • Funds: Available amount credited to the Payment Account that may be used for executing future Payment Transactions, determined by LEMON WAY after taking into account the current Payment Transactions and the amount of the funds frozen defined in Article 5.
  • Third-Party Payment Service Provider (PSP): payment service provider approved by an authority of a State belonging to the European Economic Area and which has opened a bank account or payment account in the Account Holder’s name.
  • Payment Services: services provided by LEMON WAY pursuant to the Framework Contract and comprising the execution of credit transfers and the acquisition of credit card and wire transfer orders, as well as the cashing of checks.
  • Website: Refers to the website http://www.lemonway.com through which LEMON WAY offers Payment Services.
  • Partner Site or Website: Refers to the site and/or application used by the Partner to enable individuals to perform Payment Transactions.
  • Account Holder: Natural person or legal entity with a Payment Account to make and/or receive a Payment Transaction.

 

3. OPENING OF A PAYMENT ACCOUNT

The Account Holder must comply with the procedure for opening a Payment Account as described below.

3.1 Account Holder’s prior declarations

The Account Holder, a qualified legal entity or natural person, expressly declares having the capacity and/or having received the authorisations required to use the Payment Services provided by LEMON WAY and guarantees LEMON WAY against any liability that it may incur as a result of a false declaration.

The Account Holder declares that it acts on its own behalf. The Account Holder has the obligation to use the services provided by LEMON WAY in good faith, for lawful purposes and in compliance with the provisions of the Framework Agreement.

Any Account Holder who is a natural person declares to be resident in France or in the European Economic Area.

For any other country of residence or registration, LEMON WAY reserves the right to study the application to open a Payment Account in order to comply with the geographical scope of its authorisation.

3.2 Sending of identification documents

LEMON WAY informs the Account Holder that in accordance with the identification requirements relating to the fight against money laundering and the financing of terrorism, opening the Payment Account is subject to sending and validating the required identification documents according to the capacity of the Account Holder.

LEMON WAY reserves the right to request any other document or additional information, to allow it to carry out the appropriate verifications in accordance with its legal obligations including in the fight against money laundering.

The Account Holder agrees to let the Partner Site send these documents to LEMON WAY by computer transmission and uploading on LEMON WAY’s computer systems.

3.3 Terms of signature of the Framework Agreement

The Framework Agreement must be signed by the Account Holder:

  • by handwritten signature on a printed version;
  • or using the electronic signature module made available on the Partner Site.

If the Account Holder is acting in the context of his professional needs, he may be offered the possibility of accepting the Framework Agreement by any other means. The latter acknowledges having carefully read, understood and accepted the Framework Agreement in its entirety.

3.4 Acceptance of Opening a Payment Account

LEMON WAY may refuse to open a Payment Account for any reason without having to justify its decision. This will not give rise to any payment of damages.

Subject to the express written permission of his or her legal representative, a minor under the age of eighteen (18) years old may open a Payment Account.

For this purpose, the required identification documents will be those of the legal representative having given his or her express and written authorisation, those of the minor, as well as a document which serves as evidence of authority (family record, court decision conferring the power of representation).

The Partner Site may send the acceptance or refusal of the opening of its Payment Account to the Account Holder by sending an Email. Upon acceptance, the Account Holder may identify himself on the Partner Site to verify that his Payment Account is open.

3.5 Specific regime for occasional customers

The occasional customer is the “visiting” customer who requests the intervention of LEMON WAY to execute an individual payment Transaction or several payment Transactions with a link between them subject to the limits applicable by LEMON WAY. Transactions carried out by a casual customer will not be subject to the opening of a Payment Account.

LEMON WAY recalls that the specific regime for occasional customers is only applicable to a certain type of clientele and activity.

Signing this Framework Agreement does not constitute an entry into a business relationship and the opening of a Payment Account in the event that the specific regime for occasional customers is applicable.

LEMON WAY reiterates that if the applicable payment Transaction limits are exceeded, the opening of a Payment Account will be required in order to carry out new payment transactions.

 

4. CREDITING THE PAYMENT ACCOUNT

4.1 Funding the Payment Account

The Account Holder may proceed to fund his Payment Account by the payment methods made available by the LEMON WAY Partner.

In case of funding the Payment Account by cheque (French only), they must be made payable to the order of LEMON WAY.

The funding must be made from a bank account opened in the Account Holder’s name by a third party PSP in order to transfer these funds by internal transfer to another payment account opened on LEMON WAY’s books. These two Payment Transactions are deemed interrelated.

For security reasons, LEMON WAY may refuse or cancel the registration of the payment method used by the Account Holder.

LEMON WAY sets payment limits in the interest of protecting the Account Holder and complying with the regulations in force regarding payment services. Single limits, per day, per month and per year, as well as all forms of restrictions (in particular regarding the strong authentication of the Account Holder) are applied by LEMON WAY to fight against fraud.

The Account Holder is informed that any Payment Transaction that may result in exceeding the applicable limits will automatically be rejected by LEMON WAY.

Any Transaction by credit or debit card, which is the subject of a non-payment, rejection or objection will have its amount automatically be deducted by LEMON WAY from the net balance of the Payment Account. If the net balance is insufficient, LEMON WAY is entitled to use all remedies against the Account Holder to recover the amount due. In addition, LEMON WAY will be entitled to refuse to execute all future remittances made using the card that gave rise to the incident.

LEMON WAY also debits the Account Holder’s Payment Account for the Payment Transactions that were rejected and other penalties that may be issued by the Acceptance Networks.

4.2 Deadlines for the registration of funds on the Account

LEMON WAY will record the funds resulting from the purchase of a Payment Transaction by bank card or bank transfer as soon as possible and no later than the end of the business day in which the funds are received by LEMON WAY.

The deadlines for recording funds on the Account may be longer if other payment methods made available by LEMON WAY are used.

For security reasons, the recording deadlines may be longer in the event of suspicion of fraud pending the provision of additional information by the Account Holder or any other third party concerned.

 

5. DEBITING A PAYMENT ACCOUNT BY TRANSFER

5.1 Initiating a Payment Order

LEMON WAY provides a payment service allowing Account Holders with a Payment Account to instruct LEMON WAY to execute a transfer provided that the Funds in the Account are greater than the total amount of the transfer (including costs). In case of insufficient Funds, the Payment Order will automatically be rejected.

The Funds available are the net balance of the Payment Account excluding the Funds frozen and the Transactions in progress. The amount of the Funds frozen is determined by LEMON WAY to cover any reversals arising from the dispute of a Payment Order. Such a dispute may occur within a period of thirteen (13) months from debiting the Account for the transaction.

The Payment Order may be made to the attention of another Payment Account opened on LEMON WAY’s books, either in a bank account in the Account Holder’s name opened in the books of an authorized third-party PSP.

The Payment Order must include the following information:

  • the amount in euros;
  • The first name and surname of the Beneficiary;
  • the number of his bank account opened in the PSP’s books.

The Account Holder acknowledges that if the currency of the Payment Account differs from that of the Beneficiary account to which the funds will be transferred, exchange rate fees will be charged by the Beneficiary’s PSP. It is the responsibility of the LEMON WAY Partner and the Beneficiary’s PSP to inform the Beneficiary of the exchange rate charged, fees and deadlines, before any acquisition of a transfer order. This information must be sent to the paying Account Holder by the Partner.

LEMON WAY cannot be held responsible if the bank details provided for transfer requests are incorrect or not updated.

5.2 Irrevocability of a Payment Order

The Payment Order validly given by an Account Holder is irrevocable effective as of the keying of a single-use code in accordance with Article 5.1. The Account Holder will not be able to request cancellation of the Payment Order.

Payment Orders must first obtain the consent of the Payer or the Account Holder. In the absence of such consent, the transaction or series of payment transactions shall be deemed not authorised.

The consent may be withdrawn by the Payer as long as the Payment Order has acquired a character of irrevocability in accordance with the provisions of Article L. 133-8 of the French Monetary and Financial Code.

When the Payment Transaction is initiated by the Beneficiary or by the Payer who gives a payment order through the Beneficiary, the Payer cannot revoke the payment order after having transmitted the Payment Order to the Beneficiary or given the beneficiary his consent to execute the payment transaction.

Consent to execute a series of payment transactions may also be withdrawn, with the effect that any subsequent transaction shall be deemed unauthorised.

5.3 Amounts of ceilings and applicable limits

Any Payment Transaction that is likely to exceed the limits applicable to the amount of the cumulative monthly payments will automatically be rejected by LEMON WAY.

Other ceilings or Payment Order blockages may be activated at any time by LEMON WAY in case of a risk of fraud.

LEMON WAY reserves the right to override a Payment Transaction if the transaction to transfer funds by bank card or payment used to credit the Payment Account in order to complete the transaction is rejected or cancelled by the PSP issuer of the card.

5.4   Deadlines for performance

The maximum execution times for payment services, in accordance with the decree of 29 July 2009, applying Article L.133-13 of the French Monetary and Financial Code, are as follows:

  • a Payment Transaction initiated on a business day will be executed by LEMON WAY no later than the following business day if it is made in euros for the benefit of a credit institution located in a Member State of the European Union;
  • A Payment Transaction initiated on a business day will be executed by LEMON WAY no later than the end of that business day if it is made in euros for the benefit of another Payment Account.

 

6. REPORTING

6.1 By transaction

When a Payment Transaction is made, LEMON WAY or the Partner Site automatically sends a confirmation email of the Transaction to the Account Holder who initiated the Payment Order. This email contains all the information relating to the Payment Transaction that has been communicated to LEMON WAY, such as: the identity of the Beneficiary, the description of the Payment Transaction, its amount, the date and time of the Payment Transaction and any special payment conditions.

6.2 Statements

All Payment Transactions are included in a statement established in real time for each Payment Account.

The Account Holder will have access to the Payment Account statements showing all the Payment Transactions debited and credited to this account via the Partner Site.

The consultation period is maintained for two (2) years plus the current year. For the applicable regulatory periods, LEMON WAY will keep an electronic file of the records documenting the Payment Transactions carried out.

 

7. DURATION OF THE FRAMEWORK AGREEMENT AND EFFECTIVE DATE

The Framework Agreement comes into force for an indefinite period at the moment of acceptance of these terms by the Account Holder.

The Account Holder has a period of fourteen (14) calendar days to waive the Framework Agreement free of charge, if he meets the conditions of Article D 341-1 of the French Monetary and Financial Code for legal entities or if he is a natural person. This period runs from the day the Framework Agreement is concluded, i.e. the day the Account Holder accepted these General Conditions. During this cancellation period, the execution of the Framework Agreement may begin only at the express request of the Account Holder. The Account Holder expressly acknowledges and agrees that any payment instruction sent to LEMON WAY before the expiry of the cancellation period constitutes an express request by the Account Holder to execute the Framework Agreement. The Account Holder will not be entitled to cancel a payment instruction that he has given and confirmed during the cancellation period.

This right of cancellation may be exercised by the Account Holder without penalty and without giving reasons.

The Account Holder is obliged to notify LEMON WAY, by any means, of his decision to cancel. If the Account Holder does not exercise his right of cancellation, the contract will be maintained in accordance with the provisions of these General Conditions. To terminate the Framework Agreement, he will have to comply with the termination conditions of Article 19.

 

8. CLAIMS

LEMON WAY does not consider claims relating to the relationship between two Account Holders or between an Account Holder and a third party to be admissible. Only those relating to the absence or the improper performance of a Payment Transaction executed by LEMON WAY are covered by this article and by the Framework Agreement.

Claims (disputes, rights of objection, access and rectification) may be exercised free of charge on request sent to LEMON WAY by email at the following email address: support@lemonway.com or by mail to the following address:

LEMON WAY – Claims Department – 14, rue de la Beaune 93100 Montreuil

Any dispute or query related:

  • to information communicated by LEMON WAY pursuant to the Framework Agreement;
  • to an error in the performance of the Payment Services or in its non-performance;
  • an error in the debit for commission, tax or fees by LEMON WAY;

must be notified to LEMON WAY by the Account Holder as soon as possible after the date on which the Account Holder became aware of it or is presumed to have known of it or in any other longer period provided for by specific provisions or by law.

In accordance with ACPR recommendation 2011-R-05 of 15 December 2011, an acknowledgment of receipt will be sent within a maximum period of ten days. Claims will be processed within a maximum of two months as of their receipt.

A statement of claim form is also available on our website: https://support.lemonway.com/hc/en/requests/new

In the absence of an amicable agreement, the Account Holder acting for non-professional needs can send a letter to an independent mediator, i.e. the Mediator of the AFEPAME, at 36 rue de Taitbout 75009 Paris, to whom the matter can be referred free of charge in case of a dispute arising as a result of the application of these General Conditions, without prejudice to other legal action.

 

9. COSTS

In consideration for the provision of the Payment Services to the Account Holder, LEMON WAY will receive a fee, the amount and conditions of which shall be determined between the Partner and LEMON WAY.

LEMON WAY informs the Account Holder that the Partner shall bear all the costs relating to the provision of the Payment Services.

The Account Holder is informed that LEMON WAY may charge up to 15% of the amount concerned for the processing of outstanding amounts, rejections or objections.

 

10. SECURITY

10.1 Notification obligation

The Account Holder has the obligation to immediately inform LEMON WAY in the event of suspicious access or fraudulent use of his Payment Account or of any event likely to lead to such use, such as and not limited to: loss, accidental disclosure or misappropriation of its user information for the Payment Account or an unauthorised transaction.

This notification must be made by sending an email to the following email address: alert.lcbft@lemonway.com and be confirmed in writing to the following address:

LEMON WAY – Financial Security Department – 14 rue de la Beaune 93100 Montreuil, France.

10.2 Prevention

LEMON WAY will do its utmost to prevent further use of the Payment Account. The Partner also has his own means of secure communication with the Account Holder under his own responsibility.

10.3 Use of cookies

LEMON WAY informs the Account Holder that cookies may be used as part of the Payment Services. Above all, these cookies serve to improve the functioning of the Payment Services, particularly in terms of speed.

The Account Holder is informed that, in his browser settings, he may refuse cookies from LEMON WAY, but this may affect his use of the Payment Services.

10.4 Interruption of Payment Services

LEMON WAY undertakes to use all reasonable means at its disposal to ensure round-the-clock service. LEMON WAY, however, does not guarantee continuous, uninterrupted access to the Payment Service. Therefore, LEMON WAY cannot be held responsible for any delay and/or total or partial inaccessibility to the Payment Services whenever they result from factors that are beyond the reasonable control of LEMON WAY.

The Account Holder is informed that LEMON WAY may occasionally interrupt access to all or part of the Services to allow for repairs, maintenance, or functionality enhancements,

  • in case of suspicion of attempted hacking, embezzlement or any other risk of harm;
  • on requests or instructions from authorised persons or competent authorities

LEMON WAY cannot be held responsible in any way for any damages resulting from these suspensions.

Upon the normal resumption of service, LEMON WAY will make reasonable efforts to process pending Payment Transactions as soon as possible.

10.5 Objection to the security system

The Account Holder may present an objection by contacting LEMON WAY by email at the following address: support@lemonway.com or by phone at: +33 1 48 18 19 30.

The security system is understood as any measure for securing Payment Transactions and/or Access to the Account Holder’s account via its customer area on the Partner Site, in accordance with the regulations in force.

A record number for this objection is created and is kept for 18 months. At the written request of the Account Holder and before the expiry of this period, LEMON WAY will send him a copy of this objection.

LEMON WAY cannot be held responsible for the consequences of an objection that does not emanate from the Account Holder. The request to make an objection shall be deemed made on the date of actual receipt of the request by LEMON WAY or any person authorised by it for that purpose. In case of theft or fraudulent use, LEMON WAY is entitled to request a receipt or a copy of the complaint filed from the Account Holder who undertakes to respond to it as soon as possible.

LEMON WAY will block access to the Payment Account.

 

11. RESPONSIBILITIES

In accordance with Article L. 133-22 of the French Monetary and Financial Code, LEMON WAY is responsible, subject to Articles L. 133-5 and L. 133-21 of the French Monetary and Financial Code, for the proper execution of the Payment Transaction with regard to the paying Account Holder until receipt of the funds by the Beneficiary’s third-party PSP. When LEMON WAY is responsible and at fault for a Payment Transaction that has been improperly executed, LEMON WAY shall promptly return the amount to the payer and restore the debited account to the position that it would have been in had the poorly managed Payment Transaction not taken place.

The Account Holder, acting for non-professional purposes, who wishes to dispute a payment transaction that was not authorised by him, must contact customer service in accordance with Article 8 as soon as possible after becoming aware of the anomaly and no later than 13 months following the recording of the Payment Transaction. In case of using the security system, the unauthorised Payment Transactions made prior to notification of the objection are the responsibility of the Account Holder acting for non-professional purposes, up to a limit of 50 euros, in accordance with Article L.133-19 of the French Monetary and Financial Code. However, LEMON WAY shall incur liability in the event of fault by the Account Holder such as a voluntary failure or constituting serious negligence with respect to its obligations, sending the objection late or exercising bad faith. In case of misappropriation of its data or counterfeiting, the losses resulting from the Payment Transactions made before the objection by the Account Holder acting for non-professional purposes shall be borne by LEMON WAY, except in case of fault as defined above. Payment Transactions carried out after the objection of the Account Holder acting for non-professional purposes shall be borne by LEMON WAY except in case of fraud.

LEMON WAY is not entitled to cancel an irrevocable Payment Order at the request of the Account Holder.

In no event shall LEMON WAY be liable for consequential damages, such as commercial harm, loss of clientele, any business disturbance, loss of profit, loss of brand image suffered by an Account Holder, or by a third party, which could result from the Payment Services provided by LEMON WAY. Any action directed against an Account Holder by a third party shall be considered indirect damage, and therefore shall not give entitlement to compensation.

Unless otherwise provided in these General Conditions or mandatory laws and without prejudice to other causes of exclusion or limitation of liability provided herein, LEMON WAY shall not be held responsible in any way for any damage caused by a case of force major event or event beyond its control or any measure taken or legislation adopted by the French or foreign authorities. A case of force majeure or an event out of its control may consist of, but is not limited to: a power failure, fire or flood, a strike by its staff or one of its subcontractors or suppliers, malfunction of the inter-bank systems or payment by credit card malfunction, disturbance of public order, third-party negligence, as defined by case law and legal opinion, such as those responsible for the delivery of electricity, telecommunication or hosting services.

 

12. PROTECTIONS OF CLIENT FUNDS

LEMON WAY will keep the available funds credited to the Account Holder’s Payment Account at the end of each business day in a holding account opened with LEMON WAY partner banks in accordance with article L.522-17 of the French Monetary and Financial Code.

 

13. DEATH – INACTIVE PAYMENT ACCOUNT – PROXY

13.1 Death

In case of death of the Payment Account Holder, LEMON WAY must be notified as soon as possible by the rights holders or their representative. If this notice is given verbally, it must be confirmed in writing. Upon receipt of this written notice, LEMON WAY shall ensure that no new Payment Transaction is executed and will close the Account.

If the Funds that LEMON WAY holds in the name of the deceased is greater than the costs to close the account, the beneficiaries may be refunded only in the event that they or their representative produce evidence, according to the applicable legislation, establishing the distribution of the estate and any other document that LEMON WAY may deem necessary.

In the absence of transfer for any reason whatsoever, including the failure to produce relevant documents to LEMON WAY, the provisions of article 13.2 of these General Conditions shall apply to the Funds.

13.2 Inactive account

A Payment Account is deemed to be inactive if:

  1. the Payment Account has not been the subject of any Payment Transaction for a period of twelve months, except for debit entry by LEMON WAY, taking into account all types of fees and commissions and;
  2. the Account Holder, his legal representative or the person authorised by the Account Holder has not come forward in any form whatsoever with LEMON WAY, or;
  3. at the end of a period of twelve (12) months following the death of the Account Holder. The Account Holder and its successors are hereby informed of the consequences related thereto.

The money entered in the inactive Payment Account are deposited with the Caisse des Dépôts et Consignations at the end of a period of ten (10) years from the date of the last Payment Transaction, excluding the entry of debits by LEMON WAY, taking into account all types of fees and commissions; except in the event of the death of the account holder where the money registered in the inactive payment account shall be deposited with the Caisse des Dépôts et Consignations after a period of three (3) years following the date of the Account Holder’s death.

Fees will be charged for any reminder and notification sent by LEMON WAY to the Account Holder or the Partner. In case of an inactive account and after LEMON WAY has sent a reminder and notification, a management fee will be applied.

13.3 Power of attorney

The Account Holder may, under his sole responsibility, give a person the power to use his Payment Account to make the Payment Transactions as defined in the power of attorney. The power of attorney shall take effect only upon receipt of the duly completed form by the latter and subject to acceptance by LEMON WAY. Said acceptance will be notified by any means.  It shall automatically cease upon the death of the Account Holder. It may be revoked at the initiative of the Account Holder who shall inform the proxy and LEMON WAY by registered letter with acknowledgment of receipt. The termination shall take effect on the date of receipt of the termination by LEMON WAY. The Account Holder shall remain bound by the Payment Transactions initiated on his behalf until that date by the designated proxy.

The Account Holder expressly waives LEMON WAY’s professional secrecy with respect to the Payment Account data in respect of the proxy designated by the power of attorney.

 

14. INTELLECTUAL PROPERTY

No intellectual property rights relating to the use of the Payment Service or the services rendered by LEMON WAY shall be transferred to the Account Holder under these General Conditions.

The Account Holder undertakes not to infringe the rights held by LEMON WAY, in particular by prohibiting any reproduction, or adaptation of all or part of the intellectual and material elements of LEMON WAY and its accessories, and whatever the support, current and future.

LEMON WAY has full and complete ownership of all the rights relating to the software used to carry out the Payment Services. They are part of its confidential information regardless of whether or not certain components may be protected in the current state of the law by an intellectual property right.

LEMON WAY’s software and, as applicable, its documentation, is recognised by the Account Holder as intellectual work that LEMON WAY itself and the members of its staff undertake to consider as such by refraining from copying or reproducing said software and documentation, translating them into any other language, adapting them, distributing them for free or for a fee, or adding anything to them that does not conform to their specifications.

The brand “LEMON WAY” is the property of LEMON WAY. The Account Holder undertakes not to delete the mention of the “LEMON WAY” brand on any item supplied or made available by LEMON WAY, such as software, documentation or an advertising banner.

 

15. CONFIDENTIALITY

The Account Holder undertakes to adhere to the strictest confidentiality regarding all the techniques, commercial or of any other nature, of which he becomes aware as part of executing the Payment Service.

This confidentiality obligation will remain in effect for the duration of the subscription to the Payment Service and for three (3) years following the termination date of the Framework Agreement. This confidentiality obligation does not apply to information that is or becomes publicly available independently of the Account Holder.

The Parties acknowledge that the Payment Transactions are covered by professional secrecy pursuant to Article L.519-22 of the French Monetary and Financial Code.

 

16. COLLECTION AND PROCESSING OF PERSONAL DATA

In accordance with the General Data Protection Regulation adopted by the European Parliament on 14 April 2016, and the Data Protection Act of 6 January 1978, as amended, LEMON WAY informs the Account Holder:

16.1 Identification of the data controller

LEMON WAY SAS, registered office located at 14 rue de la Beaune, 93100 Montreuil – France, Tel: + 33 (0)1 48 18 19 30.

16.2 Data Protection Officer

The Account Holder may contact the Data Protection Officer at the following e-mail address: dpo@lemonway.com and at the following telephone number: + 33 (0)1 48 18 10 41.

16.3 Purposes of data processing

In the context of operation of the Site and the services provided by LEMON WAY, the processing of personal data is intended to manage the customers, the creation and management of accounts, management of the contracts, management of cancellations, management of disputes, website management, mailing, communications, the fight against money laundering and the financing of terrorism, marketing, KYC, development of statistics with the aim of improving the LEMON WAY tools, the management of requests concerning the rights of people, implementation of the Partners, support management.

16.4 Nature of the data

LEMON WAY directly and indirectly collects the following categories of data concerning its users:

  • Vital records, identity, identification…;
  • Data relating to career (CV, schooling, vocational training, etc.);
  • Economic and financial information (income, financial situation, tax situation…);
  • Connection data (IP addresses, event logs, etc.).
16.5 Source of the data

LEMON WAY collects personal data directly through a contract, a legal obligation, the consent of the person or the legitimate interest of the company.

LEMON WAY also collects personal data indirectly in order to comply with the anti-money laundering and anti-terrorist financing regulations.

16.6 Consent of the person

When the person has consented to having his personal data collected, the latter may withdraw his consent at any time. The Account Holder may withdraw his consent via the address dpo@lemonway.com.

LEMON WAY informs that such withdrawal will result in the closing of the Account.

16.7 Legitimate interest in data processing

When LEMON WAY collects and uses personal data based on the legitimate interest, the purpose is to prospect for customers and develop the number of its Partners.

16.8 Scoring

Scoring is only implemented in the fight against money laundering, the fight against the financing of terrorism and the fight against fraud.

16.9 Recipients of the data

The recipients of the personal data are those employees authorised within LEMON WAY, the supervisory authorities, the partners of LEMON WAY and its subcontractors. Personal data may also be disclosed by application of a law, regulation or by a decision of a competent regulatory or judicial authority.

16.10 Duration of storing the data

The personal data collected by LEMON WAY shall be kept for the time necessary for the purpose for which it is processed. Beyond this storage period, the data becomes intermediate archives or is made anonymous and kept for statistical and historical purposes.

Purges concerning personal data are set up to verify the effective deletion as long as the storage or archiving period necessary for fulfilling the specified or imposed purposes is achieved.

16.11 Rights of persons

In accordance with the provisions in force, the Account Holder has rights regarding his personal data, which he can exercise by writing to the DPO at postal address mentioned in point 16.1 or sending an email to dpo@lemonway.com.

Ø Right of access

The Account Holder has the right to access the personal data concerning him. However, for security and confidentiality reasons, the request can only be processed if the Account Holder provides proof of his identity.

LEMON WAY can object to or bill for clearly abusive requests (large number of requests, requests of a repetitive or systematic nature).

Ø Right of rectification

The Account Holder has the right to request rectification of his personal data when it is inaccurate, erroneous, incomplete or obsolete.

Ø Right to limitation

The Account Holder has the right to request limitation of his personal data. When the right to limitation is requested, LEMON WAY will only be able to store the data. No other operation shall take place.

Ø Right to portability

The Account Holder reserves the right to request that the personal data that he has provided to LEMON WAY be returned to him in a structured, commonly used and machine-readable format for transmission to another data controller. This right can only be used if the data processing is based on the consent of the person concerned or based on a contract.

Ø Right of objection

The Account Holder may object to the use of his data in two situations:

  • For legitimate reasons;
  • In cases of using the data collected for commercial purposes.

Ø Right to deletion

The Account Holder has the right to request that his data be deleted as soon as possible if one of the reasons of paragraph 1 of Article 17 of the European Data Protection Regulation applies.

If the Account Holder’s data has been passed on to other entities, the “right to be forgotten” mechanism shall be activated: LEMON WAY shall take all reasonable steps to inform the other entities that the data subject has requested the deletion of any link to his personal data, or any copy or reproduction thereof.

Ø Postmortem right

LEMON WAY has the right to define guidelines concerning the personal data of the Account Holder after his death. If necessary, the Account Holder’s heirs may require that the death be taken into account or that updates be made.

16.12 Response time

LEMON WAY undertakes to respond to requests for personal access data or the exercise of a right within one (1) month from receipt of the request.

16.13 Data transfer

LEMON WAY uses authorised service providers located in the European Union.

In the event of transfer to a third country, LEMON WAY shall comply with the European Data Protection Regulation by using partners or subcontractors who providing adequate safeguards through a suitable procedure, standard contractual clauses or internal corporate rules.

16.14 French National Data Protection Agency (CNIL)

If the Account Holder considers that LEMON WAY is not complying with its obligations under the French Data Protection Act and the European Data Protection Regulation, the account holder may lodge a complaint or a request with the competent authority. As LEMON WAY’s head office is located in France, the competent authority is the National Commission Informatique et Libertés (French National Data Protection Agency). The Account Holder has the right to contact the French National Data Protection Agency electronically via the following link: https://www.cnil.fr/fr/plaintes/internet.

16.15 Modification

The provisions of the Framework Agreement may be amended or supplemented at any time, in particular with a view to complying with any legislative, regulatory, jurisprudential or technological developments. These changes are binding on the Account Holder as soon as they are posted online. It is therefore appropriate that the Account Holder regularly consult the provisions of the Framework Agreement in order to be aware of any changes.